Do I need an email address to buy tickets?

For most events yes. We primarily use PDF print-at-home tickets that are sent to your email address as they are the most safe and secure ticketing option, and tickets can be easily re-printed if lost.

Is there a cut-off for name changes?

Yes. Name changes are available anytime prior to 48 hours from the event. After this, name changes can no longer be issued.

My ticket never arrived so I couldn't go to the event. Can I get a refund?

No. It's your responsibility to resolve any ticket fulfilment issues with us prior to the event. Most of time tickets that have not been received are related to spam filters and are out of our control. If you choose not to contact us before an event to have your tickets resent and call us after the event for a refund, no refund will be provided.

It's the day of the event and I can't find my tickets!

Proceed to the event and find the ticket issues booth. They should be able identify you and provide you tickets, but no promises. Please print and bring with you any corrospondence that you may have regarding your purchase.

What if my PDF tickets don't arrive to my email?

Shoot an email to support@ticketdesq.com or give us a call on 1300 338 161 and we'll have the tickets resent to you immediately.

** Please note the above contact details are for tickets purchased via www.parklife.com.au for tickets purchased via Ticketmaster or Moshtix please contact them directly. 

How do I find out when Fuzzy events go on sale?

We announce event and on sale information in our Fuzzy newsletter. To subscribe click on the 'Sign up to the free newsletter' link on the front page. Or click here. Then you'll be the first to know!

I bought tickets and received confirmation of payment (i.e. the funds were debited from my account) but no tickets were recieved.

All you have to do is call ticket support on 1300 338 161 and they will check your email address is correct and resend them to you.

** Please note the above contact details are for tickets purchased via www.parklife.com.au for tickets purchased via Ticketmaster or Moshtix please contact them directly.

I have lost my ticket, can I get another one?

Tickets bought in person from shop outlets in most cases cannot be refunded or replaced under any circumstances. In the rare occurance when replacements can be issued, a replacement fee will be charged. We recommend purchasing tickets online as most online tickets can be either reprinted or replaced, but please review the terms and conditions when you purhcase tickets to confirm ticket replacement policies. Please keep you tickets safe.

I am buying a ticket from an unauthorised outlet, can you validate it for me?

We will not tell you if a ticket is valid. Tickets to most of our events can be cancelled at any time up to and including the day/night of the event for a variety of reasons. Therefore we can never guarantee the validity of a ticket unless bought from an authorised outlet. In addition we do not support re-selling of our tickets. Many people have bought tickets from scalpers only to find when they arrived at the event, the tickets were fake, invalid or cancelled by the original purchaser.. We strongly suggest you don’t risk it and only buy your tickets from authorised outlets (i.e the Fuzzy or Parklife websites).

I need to change the name on one of my tickets. Is this possible?

To change the name on your tickets, please head to the 'BuyTickets' page for event and click name change.

If I make a mistake when entering the name and/or DOB for a ticketholder while purchasing tickets, does this matter?

Yes. Ticketholder details are validated at the front gate of each event, so the information needs to be accurate to ensure entry is granted.

To change the name on your tickets, please head to the 'BuyTickets' page for event and click name change.

Do I have to pay the $20 reissue fee even if I just need to change the date of birth on the ticket?

YES. It is clearly stated in the terms and conditions you agreed to prior to purchasing any tickets that all details (full name and date of birth) on each ticket must be correct and that any ticket changes including corrections will incur a fee per ticket reissued. This fee is to cover the administrative costs involved in cancelling the original tickets, voiding barcodes and generating new ticket numbers with valid barcodes. This system is also in place to deter scalpers.

Does sold out mean sold out?

We would NEVER say something was sold out and then put more tickets on sale. So if the website says sold out, it means sold out.

Music
Can I get the tracklisting from an event?

Unfortunately you can’t but if you want the name of a track read below.

Can I get a recording of the event?

Unfortunately we are unable to record event sets

What was that song that Felix played at the end of his set?

As you can imagine, this is almost impossible for us to find out but we will try so email john@fuzzy.com.au and give him your best description of the track...

Photos
What if my photo was taken at an event and it isn’t online?

We can only put a limited number of images online for each event so we choose the ones that best convey the atmosphere, fun and excitement of Fuzzy events.

Where can I see photos from your events?

The best photos that our photographers take at our events can be seen on this website in the Look & Listen section. If they were taken by an Inthemix photographer then have a look at www.inthemix.com.au

Event Info
Do you have a dress code?

As a general rule we don’t have a dress code at any of our events, but you do have to wear shoes. Sometimes though venues may impose restrictions but we will have these listed on the event page on the Fuzzy website.

What can’t I bring to your events?

Alcohol, illegal substances, video and audio recording devices, opened water bottles, stickers, promotional materials, weapons, glass, aerosol cans and spray paint. Our outdoor events are often even stricter as they are held in sensitive venues and for that reason you also can’t bring: tents, furniture, inflatables, eskies, bags of ice, supersoakers, anything that will stake the ground or harm the venue.

Are your events over 18s only?

Yes, unless otherwise stated. Please make sure you bring photo ID to all our events

Mailing List
How do I change my address on the mailing list?

Send an email to Fuzzy to get your details changed. info@fuzzy.com.au

How can I unsubscribe from the mailing list?

Click on the unsubscribe link on the bottom of the Fuzzy email you receive and you'll be taken off the mailing list.

How do I join the mailing list?

You are automatically subscribed to the mailing list when you become a member. Non-members can click on the 'Sign up to the free newsletter' link on the front page to sign up. Or click here

Jobs
Can I do work experience with Fuzzy?

We do have an internship program that runs from June until December each year. To be the first to find out about how to apply for the internship program please sign up to our newsletter here.

How do I get a job at Fuzzy?

We are a small company that receives a lot of emails every week about working for Fuzzy. We will always advertise jobs available at Fuzzy through our newsletter so to be the first to find out about anything on offer sign up to our newsletter here.

I am a DJ, where can I send my demo?

Please send all demos to
DEMOS @ Fuzzy
PO Box 953, Surry Hills, NSW, 2010
We get about 20 demos a week so it might take us a while to listen to it.